GENERAL CONDITIONS OF SALE

 

INTRODUCTION

Online shop www.fisioshop.es It is the trade mark belonging to FISIOSHOP (INVERIMPORTA S.L.) CIF B52531274who sells this website. All orders from one of the products proposed in the shop online www.fisioshop.es It implies the prior acceptance of these general conditions of sale. As a result the consumer recognizes to be perfectly informed of the fact that its agreement on the content of these general conditions does not need the handwritten signature of this document, insofar as the customer wishes to order online the products presented on the site www.fisioshop.es No general or specific condition consisting in the documents sent or delivered by the consumer can be integrated to the present, as soon as these documents would be incompatible with these general conditions. "www.fisioshop.es" is the property of INVERIMPORTA SL CIF B52531274established at the street Cabrales, 19 - 1º 33201 - Gijón (ASTURIAS) (Spain).

 

GENERAL CONDITIONS OF HIRING "FISIOSHOP"

These general conditions of contract (hereinafter General conditions) regulating the process for the sale of the products offered by the company with the name "FISIOSHOP" (in later FS) through its website www.fisioshop.es

 

PARTIES INVOLVED

SELLING COMPANY


Website: www.fisioshop.es

Owner: INVERIMPORTA SL

Trade name: FISIOSHOP

CIF: B52531274

Registered office: Cabrales, 19 - 1º. 33201 Gijón - Asturias (SPAIN)

Contact: 
Electronic mail (e-mail): atencioncliente@fisioshop.es

902054265

Commercial registration: Tomo 4142, folio 10, inscription 1 AS-48361

CUSTOMER

Customer shall be deemed to all consumer or user, either natural or legal person of the website www.fisioshop.es that you place an order and give your acceptance to it at the previous time of their realization (acceptance of the General conditions and the order confirmation).

The customer must register as such and make mandatory the following data to carry out the order: name and surname or business name, NIF/CIF/use-(Street, number, postal code and population) billing address, delivery address, contact telephone and email contact. In case of not providing all obligatory data entity can not provide the service correctly.

The user name and password are personal and not transferable

These data will be treated as stipulated in the privacy policy section of the website.

OBJECT OF THE CONTRACT

This agreement aims to the sale of products offered by FS on its website by the customer. These are products for users, physicians and physiotherapists manufactured by third parties.

ORDERS

In the selections of the product on the product details page will be shown the availability of stock. When you mark "out of stock" or "out of stock", units of the product will be finished and it will not be possible to purchase that product.

Each product has a tab in the detail page indicating the name of the product with one or more photographs and the selling price to the public of the product with the VAT and the shipping costs, in euros. Unless otherwise expressly stated in the time prior to the completion of the order, are not included in the price the insurance of goods, if any, as well as costs that can be caused by possible customs, being run by the customer. The prices listed in this website are expressed in euros and all applicable taxes included. Therefore they are final prices and will only increase, in the process of purchase, for costs of transportation that apply depending on destination. Tariffs, clearance of customs, costs and local taxes of countries or communities will be credited on target by the client, if any, according to the local legislation of each zone.

The total cost of the order (selling price to the public of product or products that compose it more shipping charges and/or additional costs) shall be communicated to the customer at the time of placing your order and prior to the acceptance of the same, except the cost of possible customs that is alien to FS.

 Price: The price of the products is that appears on the website at the time of the order during the period of validity of the offer. FS may revise them at any time if the circumstances require it.

AVAILABILITY OF THE PRODUCT

The order will be executed at the earliest from the moment in which FISIOSHOP received the order. Where it is not in stock and sale has been agreed upon, delivery times will increase according to the times of the supplier.

In the event of unavailability of a particular product requested by the client, be notified as soon as possible. And can this cancel the order and request a refund of the amount delivered to account or by requesting another product by the same amount, all within a period of 10 days working from the communication of the incidence by FISIOSHOP and without that appropriate any claim for damages, present or future, direct or indirect customer.

WARRANTY

Keep proof of purchase, your presentation is required for any check, change or refund.

Royal Legislative Decree 1/2007 of 16 November goods of lasting nature gives a legal warranty of 2 years from the date of delivery.

Does not include deficiencies caused by negligence, blows, use or tamper, no suitable voltage, improper installation not carried out by the authorized technical service when appropriate, or materials subject to wear from normal use.

In those incidents that justify the use of the warranty, it will opt repair, replacement of the article, rebate or refund, on the terms established by law.

The guarantee will lose its value:

  • -Modify, alter or replace some of the data of the same or of the proof of purchase.
  • -If handled or repair both the identification number and the product guaranteed without knowledge of the technical service.

To make this warranty efective please contact us on the phone 902-054-265 or send us an e-mail at the following address atencioncliente@fisioshop.es

Also, consumer must report the lack of conformity within the period of 2 months since he learned of her

LIMITATION OF LIABILITY 

Some materials that FisioShop sells to its customers are critical in their use and improper use could cause health problems. The customer's responsibility is be technically trained, read the manuals of use and request information and how much training appropriate for the materials distributed by FISIOSHOP.

Expressly informs the consumer that FS is not the manufacturer of the products marketed in the field of web. Therefore, in the event of damage caused to a person or a good by a defect of the product, consumer can only search the liability of the producer on the basis of the information contained on the product packaging. FS sells products manufactured by third parties, not manipulating its contents at any time.

OFFERS

Products that FS promote at a special price will be displayed on the web by specifying the price of usual price and supply. Tenders shall remain valid until the date indicated, except for stocks. It should not record a deadline for an offer given, FS maintain indefinitely until consider timely completion.

Physical therapists and licensed physicians, will have a 5% on all your purchases. FS to confirm with the respective professional college that the user is registered.

ACCEPTANCE OF THE OFFER

It occurs in the moment in which the customer gives express consent to the order made. Materializes when marking the acceptance of the General conditions of purchase box and click on the button "Complete purchase" (or similar). Customer will automatically receive an order confirmation by email.

FORMS OF PAYMENT 

There are various forms of payment the customer can choose:

The entire platform of e-commerce of FS is to fit with the law 34/2002, of 11 July, of services of the information society and electronic commerce (LSSI).

  • PayPal.

You can use the modern and efficient system of Paypal payments to pay your orders in our online store of instantly. If you have an account Paypal it will be easy to make payments on our website. All these payments have a surcharge of 4% Commission applied by Paypal.

The order will have an extra charge of 4% to the total of your invoice PAYPAL Commission. The Commission generated by Paypal will be assumed by the customer and will be explicit to choose Paypal as a payment method. FISIOSHOP does not perceive anything about all of this increase.

  • POS payment gateway

You can make secure payments through the POS contracted with Banco Sabadell.

In no time your credit card data are reported on the basis of FS but go directly to the POS (Terminal point of sale of the Bank), i.e., communication is made from Bank to bank without any FS interference in it at any time.

  • Credit card Visa or Mastercard

To pay with VISA or MASTERCARD request you always the following data: the card number, expiration date, and a validation code that coincides with the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, offering, in this way, further guarantees about the security of the transaction.

 

ALL transactions on FisioShop are 100% safe. Operations involving the transfer of banking data are performed using a secure environment. FisioShop uses a server based on the standard SSL (Secure Socked Layer) security technology. Any information that we transmit travels encrypted over the network.

The same data on your credit card are not registered in any database but they go directly to the POS (Terminal point of sale of the Bank), i.e., communication is made from Bank to bank without any FisioShop.es intervention therein at any time.

We also inform you that in an effort to provide greater security to the owners of credit cards, we have incorporated into our payment gateway called secure payment system CES (secure e-commerce). Thus, if it is a "secured" card holder always You can make payments with VISA or MASTERCARD at our store.
This method of payment does not have any Commission or charge

What is CES (secure electronic commerce)?

CES is a system for secure transactions on the Internet promoted by Visa International, Mastercard, Microsoft, and Netscape, among others. The main purpose is to give greater security to the businesses that sold through the network to authenticate to the purchaser as a legitimate owner of the card that is using both the Internet user.

In practice, when paying with a VISA or MASTERCARD "secured", you will be asked, as well as the number and expiration date, one personal password of exclusive use for Internet shopping that identifies you, unequivocally, as its owner. In this way, nobody can make a purchase on the Internet if you do not know this password. You can distinguish if enabled the Protocol of secure electronic commerce for VISA logos"Verified by VISA"and Mastercard"MasterCard Secure Code”.     
If still you have not received a password for exclusive use to payments on the Internet, we advise you to request to your financial institution attach their cards to secure electronic commerce service. To do this please contact your bank or if it is electronic banking customer you can order it online directly.

Credit card fraud is a crime and FS will undertake legal action against anyone who carries out a fraudulent transaction at the store on-line of FS

 

  • Bank transfer.

You can pay by bank transfer to the account whose details are listed below. When the transfer on the concept you must indicate the name of who placed the order and the order number MANDATORY. Once proven effective Bank FS shall transfer, the order will be sent and not before.

It is convenient to send us proof of the transfer by E-Mail to atencioncliente@jfisioshop.es. As a measure of security, if you send us an e mail of confirmation of the transfer, and after five days, not figure the FS account membership, we will contact you to confirm that no error has occurred in the sending of the transfer.

Remember that you must make payment in EUROS and any commissions exchange and banking are paid by the customer to opt for this method.

National transfers.

Beneficiary: FISIOSHOP (INVERIMPORTA, S.L.)

CIF. B-52531274,

C/C++: IS 67 - 0081 5307 70 0001192720

 

International transfers.

Beneficiary: FISIOSHOP (INVERIMPORTA, S.L.)

CIF. B-52531274

IBAN: IS 67

SWIFT CODE: BSABESBB

C/C++: 0081 5307 70 0001192720

SUBMISSION PROCESS 

FISIOSHOP send your orders everyone and it uses the services of private transport or messaging.

  1. For orders in the peninsula FS guarantees delivery to the carrier at no more than 72 hours of all those orders that were formed before 13:00 hours (Spanish time), provided that they are in stock, and unless they are made on Fridays, Saturdays, Sundays and public holidays and there is no force majeure that prevent it. It has to take into account that the time limits are computed on weekdays and can be altered by local or national holidays. And remember, if the chosen form of payment is Bank transfer, will not be the shipment of the order until we have Bank confirmation of the transfer. FISIOSHOP reserves the right to vary the type of shipping and the company which is performed, regardless of the above in these pages, and always does not pose a manifest prejudice to the client. Attention: Shipments to p.o. boxes will be made under any circumstances. The shipping will be free for all those orders in the peninsula whose amount is equal to or greater than €100 (taxes excluded). Ports not free have a rate flat for the Iberian Peninsula of €5.
  2. For orders within the EU There is no free shipping, is charged a fixed amount of €10 for shipping (up to a max. 25 kg.) and FS assumes 50% of the shipping costs. Deadlines in these cases are somewhat higher than those applied in Peninsula. For orders weighing is supeior to 25 kg. Please get in touch with us.
  3. For orders to the rest of the world (outside of Europe) prices are EXW, i.e. are not including shipping or customs, which must be borne by the customer. In these cases they should please contact us.

DELIVERY PROCESS

Messaging in your country or Messenger service employee attend, usually during office hours, the shipping address.

If there is someone to pick up the order, that person will receive the package and must sign and complete the delivery note, scoring in his name, ID or equivalent and the day of receipt.

If there is none, the carrier will leave a note so that you go to the nearest office to pick up the shipment.

All orders received from Friday at 16.00 hours will be shipped on Monday, to avoid to remain standing in stores that apply during the weekend. Delivery times are approximate and may vary for reasons that are understandable as Christmas, Holy week, strikes, natural disasters, attacks, sabotage and other reasons of force majeure. From the moment at which FISIOSHOP It handles the request in private messaging, any delay or incidence will be attributable to the company's messaging, having fulfilled FISIOSHOP with the part of the actions that correspond and not proceeding any claim of any kind against FISIOSHOPFISIOSHOP It will exercise the potential claims against the company responsible for the shipment. It can occur that occasionally a package we be returned as "packet that cannot be delivered". In this case we will contact you to be able to send it back. To avoid these situations, we advise you to indicate your name in the mailbox and the chime corresponds to the delivery address you gave us and to also indicate when you place your order any comments that may be of assistance to facilitate the delivery.

Note: The delivery of large volume goods as stretchers, showcases, clinical furniture, or material of gym, etc, will be held at street, not being included the service stairs, Elevator, etc. Products do not include the installation or Assembly.

IMPORTANT: In the event that it finds, at the time of the delivery by the carrier, flaws in the compliance or that the merchandise is visibly damaged, should be noted on the delivery note of the carrier that made and put it in knowledge of Fisioshop immediately or within 24 hours of the receipt of the goods to the Department of after-sales service of Fisioshop. In any case you must always verify that the goods have been delivered in perfect condition and it is recommended to always put on the delivery of the carrier, EXCEPT FOR EXAMINATION IN ACCORDANCEto subsequently claim since otherwise the carrier gives as the receipt of the product. 

MODIFY OR CANCEL ORDERS

Once the payment is confirmed, we started to deal with it immediately; as soon as the order leaves the warehouse of FS It is no longer possible to cancel it or modify it. If your order has not had come out of our stores, contact us by e mail, phone, etc., stating your order number and the changes that you want to perform.

 

RETURNS

FS Customer Service Department has a customer service to solve any problems with items or shipments, through which we try to offer our customers a fast and effective care.

It will not accept any return without the prior consent of Fisioshop.

You may only return a product received in case of:


Due to breakage of transport:
Returns will be accepted by break within 24 hours upon receipt and if shown on the delivery of transport.

Other returns:

If when you receive your order are not satisfied, you have a period of fourteen (14) calendar days, counted from the date of receipt to execute the right of refund.

Product should be perfectly packed and protected to avoid damage to otherwise transport or insurance carrier or FS shall be liable for the damage caused, being sole and exclusive responsibility of the customer. And in return should include also manuals, accessories or freebies included in your case.

Upon receipt of the merchandise in our stores, and subject to verification of the State of the same, will be the processing of the return.

The address where you should send the merchandise will be:

FISIOSHOP (INVERIMPORTA, S.L.)

C / cabrales 19 - 1ºc 33201 Gijón (Asturias)

For this reason, we ask that check the condition of the product at the time of the reception. Check if a defect should accept it and contact us through atencioncliente@fisioshop.es, within a maximum of 24 hours from the delivery of the product. You will receive from us a callback number.

Once we receive a number of return and in one period not more than 14 days from that time, you must return the product under the conditions specified below:

  • Your billing name or order number
  • The invoice (original or copy)
  • Callback number
  • How will we proceed: changing the product by another, or paying him the amount of the purchase
  • FISIOSHOP does not accept returns cash on delivery. If you make such return cash on delivery, it will be rejected and not proceed to execute the return.
  • Where FISIOSHOP accepts the return, the expenses of transport generated by the return (forwarding and shipping new article) will be at FISIOSHOP provided that the product shows a defect...

Returns are not accepted for sealed property are not eligible to be returned for reasons of protection of health and hygiene and that have been unsealed after the delivery. Of defective products due to misuse or manipulation of the same customer or damage during the transport of the return

Returns must be sent via carrier or mails by a method that has for number tracking, freight paid by the client to our facilities...

To exercise your right, the customer must:

1. Please contact FS to implement our knowledge willingness to return and the causes of it. For this reason, customer must send an email to atencioncliente@fisioshop.es stating your name and order number. Returns without prior notice will not be accepted.

2. Send the product in perfect condition and with original packaging where possible. If the order is not returned in its original packaging this will undergo a depreciation.

3. Enclose an envelope on which are indicated: the name of the holder of the order (physical or legal person), order number, callback number assigned and a copy of the sales receipt or proof of purchase.

4. Send the product with packaging that protect it from bumps or other accidents during transport. In the shipping packing and shipping delivery note, should include the sender's name and callback number assigned.

5. Send the return within the period of 14 calendar days from the provided callback number.

Once we receive the product in our facilities, and subject to verification of their status, will proceed to the repayment of the amount subject to a bank transfer in the c/c++ which indicate the client, being the costs payable by the customer. The return of these sums shall be made as soon as possible and, in any case, within a maximum of 14 calendar days since once the returned product has arrived to our facilities.

FS will not accept returns for withdrawal with damage caused during the transport of the return. These shipments will be refused with order of return to sender and in charge. This end will be communicated to customer so that you can sort the collection of the same charge.

Recalls of defective products due to improper use or handling by the customer will not be accepted. These products will be returned to the customer in charge.

 

PRODUCT RECEIVED BY OUR MISTAKE: If you receive a product that is not FISIOSHOP it shall bear the cost of collecting the wrong product and delivery of the corresponding to which you requested.

 

WITHDRAWAL

The customer may cancel the sale, without justification, within a period of 14 calendar days in their place of residence, numbered starting from receipt of the product. In that case you must complete the withdrawal form for this purpose, it is on the web, and send the product. Shipping will be done by the same medium that has been received, i.e. by courier. Out of 14 days reversals of purchase will not be accepted. In a period of 14 calendar days FISIOSHOP undertakes to return the money to the consumer. 

They are excluded from the right of withdrawal:

The supply of goods that can deteriorate or expire rapidly.

The supply of sealed goods which are not suitable to be returned for reasons of protection of health and hygiene and that have been unsealed after the delivery.

 

PACKING OF CONSIGNMENTS OPTIONS

All products offered by FISIOSHOP have the optimum packaging for its correct conservation. In addition to their individual packing, and depending on the destination of the shipment, the products are presented with label. The shipment is made in a sturdy carton or box package, depending on the weight and the number of products that make up the order.

 OBLIGATIONS OF THE CUSTOMER

1. Read and accept the present general conditions before confirming the order.

2. Respect the General conditions once accepted the order.

3. Pay the price agreed at the time of the order.

 

FISIOSHOP OBLIGATIONS

1. Deliver the product in good condition at the place of delivery set.

2. Respect orders price agreed at the time of its realization.

 

RIGHTS OF THE CUSTOMER

1. Receive the products that make up your order in perfect condition.

 

RIGHTS OF FISIOSHOP

1. Payment of orders.

2. Modify the prices established on its website for its products.

3. Modify the deadlines for delivery of the product according to the availability of the same.

4. Cancel orders for non-payment of the customer.

5. Cancel the website without prior notice.

6 temporarily suspend, without notice, the service of sale.

7 give to a refund of the amount paid for causes referred to in the section on returns.

LEGISLATION 

The present general conditions shall be interpreted in accordance with current legislation in Spain in the matter, which shall apply subsidiarily in all what has not been foreseen therein. (Basically law 34/2002 of 11 July, services of information and electronic commerce).

Provided that jurisdiction is contracted with final consumers it will be up to the judges and tribunals of the user also, as an entity attached to CONFIANZA ONLINE and in terms of its ethical code, disputes relating to recruitment and advertising online, data protection, protection of minors and accessibility, the user can go to the out-of-court settlement of disputes of CONFIANZA ONLINE system)www.confianzaonline.es) embodied in the jury of advertising and the National Consumer Arbitration Board.