SHIPPING & RETURNS

 

The after sales service is essential in Fisioshop, we want to be with our customers after the purchase until they are completely satisfied. After purchase you can make a return or exercise his right of withdrawal.

 

RETURNS:

FS Customer Service Department has a customer service to solve any problems with items or shipments, through which we try to offer our customers a fast and effective care. You may return a product received in case of:

-Break during transport

-If when you receive your order are not satisfied, you have a period of fourteen (14) calendar days, counted from the date of receipt, to execute the right of return and within 24 hours to notify Fisioshop through the mail atencioncliente@fisioshop.es

-If you receive a product that is not FISIOSHOP it shall bear the cost of collecting the wrong product and delivery of the corresponding to which you requested.

The article must be full, unbroken seal, not used, no stains, in its original box, not manipulated and in perfect condition.

Shipping and return expenses shall be borne by the client, except in case of breakage during transport.

Click to learn more here and read the General conditions of sale.

    

WITHDRAWAL:

The customer may cancel the sale, without justification, within a period of 14 calendar days in their place of residence, numbered starting from receipt of the product. In that case you must fill the withdrawal form to that effect and send the product in perfect condition and without opening or manipulating and bear the cost of return shipping. Shipping will be done by the same medium that has been received, i.e. by courier. Out of 14 days reversals of purchase will not be accepted.

They are excluded from the right of withdrawal:

E(l) supply of goods that can deteriorate or expire rapidly. the supply of sealed goods which are not suitable to be returned for reasons of protection of health or hygiene and have been unsealed after the delivery.

Click to learn more here and read the General conditions of sale.